Can I keep my primary care physician?
Absolutely! Dr. Grable can serve as an alternative consultant. If your primary is prescribing medications, then they should continue to do so. Having two physicians writing for the same medications gets confusing.
Where are you located?
We are at 1504 Roberts Drive, directly behind Beaches Baptist Hospital, between 13th and 16th Avenue South in Jacksonville Beach, FL, next door to the Wilson/Epstein Building. Whether you're coming from the north or south, if you get to A1A (also called 3rd Street in Jax Beach) and follow the Hospital signs you will find us. We are located on the inside of the 1500 courtyard.
Do you have a cancellation policy?
Because we do not overbook, it is very important that patients keep their appointments. There is a $50 no-show fee for a 15 minute visit; $75 fee for a 30 minute visit. We request that you give us at least 24 business hours notice and we will be happy to cancel or reschedule your visit. If emergency circumstances arise such as auto accident or the need to proceed to the hospital, we will of course take that into consideration.
Why do you require a $100 deposit on new patient visits?
Because we block out 45 minutes of Dr. Grable's time to spend with you (which is very unusual in today's medical scene), this time is lost, as well as your deposit if you do not show up for your scheduled appointment. This slot could have been filled by another patient on our waiting list. On a Positive note, your deposit will be applied to the cost of your New Patient Appointment when you do come in.
Is it OK to email?
While in the past this was an acceptable practice, it is no longer Dr. Grable's preferred way of communication. We now use the ChARM EHR system which will enable you to set up your own portal for communication with Dr. Grable and the Staff, to check on your appointment schedule, view lab results, and much more. Just call the office and confirm your email address and they will send you the link for you to set up your own portal.
Can I tape our visit?
This is actually encouraged so that you can listen and re-listen to the likely vast amount of information you will receive. We also provide you with a copy of your visit's notes. Our goal is to help educate you and have your questions answered.
Can I bring family members to my visit?
This is fine but two extra persons is about the limit that our office space can support. Most patients do come by themselves or bring their spouse or parent.
Why do you ask patients to come 15 minutes early?
Because we make every effort to stay on schedule, it is important to have your vitals collected and your and your intake form completed. Ideally you should sit in the BP chair for at least five minutes prior to taking your vitals. If you come in right at your appointment time, you will lose several of your valuable minutes. Those 15 minutes of office visit time are precious and we want to utilize those in your best interest. It is not fair to patients coming after you to make them wait. Our long-standing patients understand our clinic flow and really appreciate it.